Technology: Augmented Reality
Use: Remote Support
Terberg Benschop is a supplier of special vehicles. They make vehicles for a wide range of applications, modified to the wishes of the customer.
The customer is often not aware of the ins and outs of the vehicle. If it breaks, they cannot diagnose what is broken, so an external technician must come. This can take a lot of time. Terberg Benschop was looking for a solution to save precious time.
Establishing a diagnosis is a time-consuming process, to address this issue the Realwear HMT-1 was employed. These augmented reality glasses work via voice control and make it possible to provide remote support on location.
When a customer calls and says that his vehicle no longer works, an engineer is sent to the location. Once arrived, the engineer runs a checklist that is built into the glasses. In addition, a remote expert can also watch to give any instructions or feedback. This form of service saves the customer time and money.
This type of maintenance ensures that the vehicles are stationary for less time, that the maintenance time is lower and also ensures a higher quality of maintenance, with less chance of errors.
The Realwear works via WiFi and 4G and can be used at any location. Tergberg Benschop sees this as the future for product maintenance.