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NS (the Dutch state-owned railways company) platform employees often lose track of which trains arrive and depart on which platforms due to the busy network. This is why NS wants to provide better training for their staff so that they can better keep track of everything and act properly in unexpected situations.
In the training, a train station has been made in 3D where employees follow a VR safety training. During the training, employees are confronted with realistic situations such as reassuring a traveler who is scared to travel by public transport. It is the task of the employees to respond well to this.
The training was positively received by NS employees. They think that VR training courses are more instructive and taken more seriously than the role-play training they used to do before this.
Brand: NS
Tech: Virtual Reality
Branche: Logistics
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