The Bank of America has over 50 thousand employees who all need to learn new skills in a short time period. Traditional e-learning methods where employees only ‘click through’ do not produce the desired results, which is why the bank is using VR training.
The company uses virtual reality to teach employees how to open an account, but also more complex tasks such as conducting a service call. Artificial Intelligence (AI) is used for customer conversations to simulate responses based on given answers. For example, employees learn to act professionally in conversations where emotion plays a major role, such as applying for a loan.
The VR training courses provide an efficiency boost for Bank of America by quickly scaling up the knowledge level of a large number of employees. In addition, the training helps to create empathy in the employee.
Brand: Bank of America
Tech: Virtual Reality